Shipping and Returns Policy

Shipping Policy

Most orders received before 4:00PM EDT will ship the same day, provided the product ordered is in stock. Most orders received after 4:00 PM EDT will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by The Natural Vet or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

All orders are shipped via UPS or FedEx

We do not provide international shipping services.

Free Shipping

When the total order value is over $150, your order will be shipped entirely for free through either UPS economy or FedEx Ground services. 

Faster, more expensive shipping services must be paid for on top of the order price.

An order over $150 can comprise of any products on The Natural Vet site and has no weight limit.

Yes - even if you ordered 10 bags of Red Cal, that 250 Pounds will ship for free on top of the savings gained by purchasing 10 bags together. 

Orders to Alaska and Hawaii are not eligible for free shipping.

 

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 3:00PM& EDT, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Returns

We want you to be satisfied and will accept the return of products that are defective due to defects in manufacturing and/or production for 30 days from the date of purchase. Fulfilment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

If you would like to initiate the return process, please contact us via either live chat, email or give us a phone call for instructions.